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Adapt Outdoors Returns Policy

Return or Exchange an item

We hope that you are happy with your order from Adapt Outdoors, but we understand that you may want to return your purchase if it is unsuitable or if you have changed your mind. If you wish to return your purchase as it is unsuitable or if you have changed your mind we can offer a refund or exchange providing the product/s have been purchased within the last 30 days and the product/s is in its original condition and unused (including all label, tags and Boxes). Please include the completed Returns Note that would have been included in your parcel or ensure a note is included with your return with your order name, address, order number and a brief reason of return and action required (Refund/Exchange). For items returned that are not suitable, the Customer is responsible for the Return Carriage cost.

If the item you received is faulty, please contact customer services on 0151 7087006 or weborders@adaptoutdoors.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

If the item you received is not what you originally ordered, please contact customer services on 0151 7087006 or weborders@adaptoutdoors.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

(Exemptions) PPE (Facemasks, Climbing Equipment etc ), Food products, Socks & Underwear can only be returned if everything is exactly as it was received. Packaging and labelling must be intact and underwear must be unworn. If there is any sign or possibility that the goods have been used, tampered with, or contaminated in any way then we regret that we are unable to accept a return on the grounds of consumer safety.

Faulty Items: If you feel that your item has a manufacturing defect or fault and it is still under warranty, please contact customer services on 0151 7087006 or weborders@adaptoutdoors.com with as much information as possible with regards to the fault, including photos if applicable.

Please include a completed returns note with as much detail as possible and include it with your item.

We cannot make any decisions prior to inspecting any claim. Should the item be found genuinely faulty we aim to reach a fair and agreed solution, which may be a refund, a replacement, or a professional repair.

For some technical faults on products that may need specialist testing, please note that we may need to send the item to the original supplier or a fully certified testing company to seek an independent and professional assessment; this process can take up to four weeks.

For health and safety purposes all items returned must be in a clean and dry condition and be free from dirt: unclean items will be sent back to you. Failure to follow the Warranty Returns procedure may significantly affect our ability to process your return and cause a delay in issuing your refund/replacement/repair.

You can also return internet purchases at the Adapt Outdoors store at 10 Williamson Street, Liverpool, L11EB. To help us deal with your return quickly, please bring the Sales Invoice we sent via email as proof of purchase.

If you choose to receive a refund, this will be processed separately by our Customer Support Team. *Or, you may exchange product(s) at the shop for Goods of an equal or higher value for which you will receive a new receipt.

Exludes Klarna purchases.