Our hassle-free returns policy ensures your peace of mind. If you're not completely satisfied, we offer refunds within 28 days for unused products in their original condition; please include your order details. For exchanges, place a new order and return the unwanted item for a refund. Learn more...
*Christmas Returns: For the chrismas period we are extending our returns to the 12th January*
RETURNS INFORMATION (Online Purchases only)
We hope you're happy with your purchase from Adapt Outdoors. However, if you wish to return an item due to it being unsuitable or if you’ve changed your mind, we offer refunds under the following conditions:
- The item must be returned within 28 days of purchase.
- It must be unused, in original condition, and in its original packaging (including tags, labels, and boxes).
- Please include the completed Returns Note that was included in your parcel or add a note with your order details (name, address, order number, and reason for return).
For non-faulty items there is no need to contact us by email or telephone.
Exchanges:If you'd like to exchange an item for a different size, color, or style, please place a new order for the replacement item. You can then return the unwanted goods for a refund. This is the fastest way to get the item you need.
Klarna orders cannot be exchanged.
Return Shipping:The returned item is your responsibility until it reaches us. For security, we recommend using a tracked shipping service with insurance. Return shipping costs are the responsibility of the customer unless the item is faulty.
In-store Returns:You can return online purchases at our Liverpool store at 10 Williamson Street, L1 1EB. Bring your sales invoice (either emailed or included in the package) for faster processing. Refunds will be issued separately by our Customer Support Team.
Incorrect Orders:If the item you received isn’t what you ordered, please contact us with your order details, and we'll assist you in arranging a return or exchange.
Faulty Items:If your item is faulty and still under warranty, please contact us at 0151 7087006 or via email at customerservices@adaptoutdoors.com. Provide your order number, contact details, and a description of the fault, along with photos if possible.
If needed, we may send the item to the supplier or an independent testing service, which may take up to four weeks. We cannot process warranty claims before inspection. If deemed faulty, we will offer a resolution, which may include a refund, replacement, or repair.
Health and Safety:To ensure safety, all returned items must be clean, dry, and free from dirt. Unclean items will be returned to you.
Exemptions:For health and safety reasons, certain items are non-returnable unless in their original, unused condition:
Personal Protective Equipment (PPE), such as face masks and climbing gearFood productsSocks and underwear (must be unworn and in original packaging)