Return or Exchange an item
We hope that you are happy with your order from Adapt Outdoors, but we understand that you may want to return your purchase if it is unsuitable or if you have changed your mind. If you wish to return your purchase as it is unsuitable or if you have changed your mind we can offer a refund providing the product/s have been purchased within the last 30 days and the product/s is in its original condition and unused (including all label, tags and Boxes). Please include the completed Returns Note that would have been included in your parcel or ensure a note is included with your return with your order name, address, order number and a brief reason for the return.
If you wish to exchange for an alternative size, colour or style, please complete a new order for the desired replacement and return the unwanted goods for a refund. This is the most efficient and quickest way to ensure that you receive the goods that you require.
The item is your responsibility until it reaches us. Therefore, for protection we recommend that sending the parcel using a tracked delivery service with sufficient insurance. If the goods are unsuitable, the cost of returning the item to us is the responsibility of the Customer.
If the item you received is faulty, please contact customer services on 0151 7087006 or customerservices@adaptoutdoors.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
If the item you received is not what you originally ordered, please contact customer services on 0151 7087006 or customerservices@adaptoutdoors.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
(Exemptions) PPE (Facemasks, Climbing Equipment etc ), Food products, Socks & Underwear can only be returned if everything is exactly as it was received. Packaging and labelling must be intact and underwear must be unworn. If there is any sign or possibility that the goods have been used, tampered with, or contaminated in any way then we regret that we are unable to accept a return on the grounds of consumer safety.
Faulty Items: If you feel that your item has a manufacturing defect or fault and it is still under warranty, please contact customer services on 0151 7087006 or customerservices@adaptoutdoors.com with as much information as possible with regards to the fault, including photos if applicable.
Please include a completed returns note with as much detail as possible and include it with your item.
We cannot make any decisions prior to inspecting any claim. Should the item be found genuinely faulty we aim to reach a fair and agreed solution, which may be a refund, a replacement, or a professional repair.
For some technical faults on products that may need specialist testing, please note that we may need to send the item to the original supplier or a fully certified testing company to seek an independent and professional assessment; this process can take up to four weeks.
For health and safety purposes all items returned must be in a clean and dry condition and be free from dirt: unclean items will be sent back to you. Failure to follow the Warranty Returns procedure may significantly affect our ability to process your return and cause a delay in dealing with your return.
You can also return internet purchases at the Adapt Outdoors store at 10 Williamson Street, Liverpool, L11EB. To help us deal with your return quickly, please bring the Sales Invoice we sent via email as proof of purchase or the paper invoice/returns note included in your package. A refund will be then be processed separately by our Customer Support Team.
Exludes Klarna purchases.